Will I receive a proof? TOP
Due to the large number of print orders, Magnolia Creative Co. only sends proofs for custom designs. Please include your wording exactly as you would like it to appear. Double check all spelling, capitalization and event information.
How are orders shipped? TOP
Orders are shipped via UPS or USPS from Shreveport, Louisiana (North Louisiana) and tracking number will be sent to the email address you provide with your order. Rush orders are available. Please email us at email@example.com for additional pricing and to communicate the date you will need your order in hand.
Do you ship internationally? TOP
Yes but additional shipping charges will apply. Please contact us before placing your order so we can work out the details.
When will my order ship? TOP
Orders will ship:
Ceramics - 2- 3 weeks after purchase
Melamine - 10 business days after purchase
Invitations and partyware - Printed items ship 3 - 5 business days after purchase unless otherwise noted (Swamp Egg/Box Invitaitons). Please include your wording exactly as you would like it to appear. Double check all spelling, capitalization and event information as you will not receive a proof before printing.
What if I need more invitations? TOP
Reorders are available. Magnolia Creative Co. saves all customer artwork for one year, please contact us to place your re-order or simply re-order through the website and reference your original order number if you have it.
What if I don't see the design I am looking for? TOP
Magnolia Creative Co. has a design for almost every occasion and we look forward to creating more. Please contact us if you do not see what you are looking for. Magnolia can customize a design and create an illustration exclusively for your invitation or stationery. This service is available for a $50 fee.
What if I want to make changes to stock art? TOP
All the people in the Magnolia Creative Co. line are available in different ethnicities and hair colors. We currently offer Caucasian and African American, blond, red head and brunette hair colors.
Can I change wording? TOP
Oh course! Please enter your personalization in the correct field. We are happy to suggest wording for you as well.
Do you have different font styles to choose from? TOP
We have 32 fonts to choose from. If you'd like to receive different font choices please purchase a proof before checkout. I proof will be sent to you of your design with 3 new font options.
Do you offer colored envelopes? TOP
White envelopes come with every order. Colored envelopes are only available via special order but we will be adding the option VERY soon!
How do I personalize my items? TOP
When you place your order please add your EXACT information in the personalization field. Please double check your information for spelling and other errors. Magnolia Creative Co. is not responsible for errors in copy that you enter. If you need more room or have other specifics you need to discuss please email firstname.lastname@example.org
All Magnolia Creative Co. paper printed and DIY items will be sent to you personalized with your provided information.
How do I send a photo to be included in my order? TOP
Please visit the home page to upload your photo or you may email it to email@example.com. Please include your order number. Acceptable digital file formats are JPEG and TIF with a minimum resolution is 300 dpi. Images may be cropped in order to make them fit the design. By submitting your photo, you agree that you either own the image or that you have permission from the owner to reproduce the photo, and that our reproduction of the image will not violate the rights of any other person. The customer also agrees to defend and hold Magnolia Creative Co. harmless from all legal actions that may occur. If you do not have access to a digital file please contact Magnolia Creative Co. for further directions.
REFUND, RETURNS AND CANCELLATION POLICIES TOP
Printed items can be canceled within 24 hours after purchase. Once a ceramic order is placed it cannot be canceled. If Magnolia Creative Co. makes a personalization mistake we will replace the order at our cost within 48 hours. A store credit can also be issued.
Magnolia Creative Co. strives to make our customers happy and their ordering experience as simple as possible. If you are not pleased, we will gladly provide a replacement, offer a refund or exchange.
PRODUCT INFORMATION TOP
Water Bottle Labels and Sippy Cup Stickers